FAQ's

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Processing and Shipping Orders

[/vc_column_text][vc_empty_space][/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”WHERE IS MY ORDER SENT FROM?” tab_id=”1522322738673-aea3abb5-b800fe1b-0bf9″][vc_column_text css=””]All orders are shipped from our central operations office in Jönköping, Sweden.[/vc_column_text][/vc_tta_section][vc_tta_section title=”WHEN MY ORDER IS SHIPPED?” tab_id=”1522322738697-88e8c59b-62ccfe1b-0bf9″][vc_column_text]All orders are shipped to their destination address within 1 business day of processing time.[/vc_column_text][/vc_tta_section][vc_tta_section title=”DO YOU SHIP WORLDWIDE?” tab_id=”1522322884722-77aa01b6-d3ecfe1b-0bf9″][vc_column_text]Yes! we ship worldwide.

Prices and shipping times vary according to the destination address of your order.

You will find all the shipping options available to you according to your address on the checkout page.[/vc_column_text][/vc_tta_section][vc_tta_section title=”HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?” tab_id=”1643831787178-87dd57d8-d465″][vc_column_text css=””]The delivery time from when we make the shipment depends on the type of shipment you pay (You will find all the shipping options available to you according to your address on the checkout page).

But generally our shipments take 1 to 3 business days within Sweden and 5 to 9 business days for worldwide.
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Payment Methods

[/vc_column_text][vc_empty_space][/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”WHAT METHODS OF PAYMENT DO YOU ACCEPT?” tab_id=”1643833213710-ece5c2db-837f”][vc_column_text]We accept various types of payment methods that are secure and easy to use.

You can pay with your Credit / Debit card (American Express, Discover, Visa, Mastercard, Maestro, Amex, Dinners Club), PayPal, Multibanco, Google Pay, iDeal, Przelewy24, Bancontact, GiroPay, EPS, SEPA and Klarna.[/vc_column_text][/vc_tta_section][vc_tta_section title=”HOW DO PAYMENTS WORK WITH KLARNA – BUY NOW, PAY LATER?” tab_id=”1643833213739-42770cbf-f055″][vc_column_text]We have partnered with Klarna to offer our customers a secure and reliable payment method that allows you to buy now and pay later or in installments with 0% extra fees.

*Only available for countries where Klarna has In-Store payments activated.

Do you want to know more details about how Klarna works? Check HERE.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row css=”.vc_custom_1579116498597{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]

Customs taxes

[/vc_column_text][vc_empty_space][/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”DO I NEED TO PAY CUSTOMS TAXES?” tab_id=”1555532166627-d18a27a7-6515″][vc_column_text]Each country has different laws and tax rates to pay when entering the country a product from a foreign country.

Normally there is no fee to pay if the order value is not high, some countries charge tariff taxes on packages with a value greater than $ 200 outside the European Union, to know precisely if your order is eligible to pay taxes, we suggest looking at a government website in your country for customs fees and tolerances.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row css=”.vc_custom_1579116504661{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]

Cancelations & Refund / Exchange Guarantee

[/vc_column_text][vc_empty_space][/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”DO YOU ACCEPT CANCELLATIONS?” tab_id=”1554865954832-7b4f4f32-3205″][vc_column_text]We accept order cancellations up to 24 hours after making the purchase or until your order has been shipped

You can cancel your order from the order confirmation email that is sent to you after accepting the payment for the purchase or you can contact us directly by sending a E-mail to support@divinedulcet.com[/vc_column_text][/vc_tta_section][vc_tta_section title=”HOW DOES THE REFUND / EXCHANGE GUARANTEE WORK?” tab_id=”1554865954888-c3d499b3-2d6e”][vc_column_text]All orders have a 30-day refund guarantee free of charge.

If after you receive your order you are not 100% happy with your purchase or your order arrived damaged, you have 30 days from when your order appears as received to request a refund.

The refund for dissatisfaction does not include shipping costs but only the cost of the product, however in case your order arrived to you already damaged you will be given a refund that includes the cost of the product and shipping costs.

Only in very special cases and depending on our amount of stock, we will give you the option to choose a product exchange (the return shipment from your location will be at your expense).

Each case is treated independently, contact us through our contact form or send an email to support@divinedulcet.com, include in the message details of the status of your order, order number, your disagreement with it and photos of proof in case of damage.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row css=”.vc_custom_1579116504661{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]

Jewelry Quality and Manufacturing

Our Atelier is located in Jönköping, Sweden, and it is where we manufacture all our designs.[/vc_column_text][/vc_tta_section][vc_tta_section title=”WHAT MATERIALS ARE USED IN THE MANUFACTURING OF JEWELRY?” tab_id=”1643832768268-04a8f35e-a007″][vc_column_text]We use high quality materials, such as sterling silver, stainless steel, copper, etc., absolutely all plated or filled with 18 karat / 24 karat gold, guaranteeing that our jewels are hypoallergenic.

In addition to natural stones such as quartz, amethyst, amazon, obsidian, Austrian crystals and high quality cubic zirconia.

Each jewel has been made with great attention to detail and love.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row et_full_width=”true” et_row_padding=”true” css=”.vc_custom_1588132282993{padding-top: 80px !important;padding-bottom: 80px !important;background-color: #f8f8f8 !important;}”][vc_column][vc_row_inner content_placement=”middle”][vc_column_inner offset=”vc_col-lg-offset-1 vc_col-lg-6″][vc_column_text el_class=”postline-large accent-color fancy-title”]

Contact

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Still have questions?

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FAQ’s